This Privacy Policy explains how Skye Link, Inc. and its affiliate Skye Link Drones LLC (together, “Skye Link,” “we,” “us”) collect, use, share and protect personal information. It applies to our websites, including skyelink.org and skyelinkdrones.com. It also applies to our platform on skyelink.org subdomains, including the pilot and client portals and the notifications they send (the “Platform”). Finally, it applies to communications with us about our Services, including email, messages, phone calls, text messages and video meetings, whether or not they happen online.This Privacy Policy is part of our Platform Terms of Service. Capitalized terms not defined here have the meanings given in those Terms.
Website visitors and prospects: name, company, email, phone, mailing address, project location and details, and anything you include in a form, quote request or message.
Clients: the above, plus the names and contact details of your company’s Platform users, site access instructions and contacts, site plans, drawings and other materials you provide, the site requirements our personnel must meet (such as badging, training or background checks), and billing contacts.
Pilots and pilot applicants: name, business name, contact details, location and service area, equipment, experience, and the compliance documents we require, including your FAA Part 107 certificate, insurance certificates, aircraft registrations, and IRS Form W-9 (which includes your taxpayer identification number). When an order requires it, we also collect background-check or drug-screen results and your acknowledgment of a client’s or prime contractor’s requirements. If you choose to have a public profile in our pilot directory, we collect the profile details you agree to publish.
When you use the Platform, it records orders (sites, schedules, scopes, pilot budgets, adjustments and completion status), payout statements, client invoicing references, document verification status and expiration dates, notification settings, and a record of each version of the Terms you accepted, with the date and time.
Our Services capture imagery, video, LiDAR, thermal and location data of client sites. This data can incidentally include people, vehicles, license plates or neighboring property. We capture only what an order requires and use aerial data only to perform and support that order, as described in Section 3. Pilots are instructed to avoid recording people where they can. At schools and other sites where minors may be present, pilots work only from the locations the order allows and follow the site’s restrictions.
When you visit our websites or use the Platform, we collect IP address, browser and device information, pages viewed, referring URLs, dates and times of visits, and activity logs. We use cookies and similar technologies for this (see Section 7).
We keep the emails and messages you exchange with us. We may record or transcribe calls and video meetings to keep accurate records, follow up on what was agreed, and train our staff. We tell you at the start when we do, and you may ask us not to record.
We may receive information from payment and accounting providers; credential, insurance and background-check verification sources; clients and prime contractors (for example, site requirements an order must meet); analytics providers; CRM and lead-management tools; business contact and company information providers we use to research prospective clients; business partners; and public sources such as the FAA’s airmen and aircraft registries and government energy-facility databases.
We use personal information to respond to inquiries, prepare quotes and proposals, manage client relationships, and research and contact prospective business clients. We use it to create and secure Platform accounts, verify pilot eligibility, track document expirations, and offer and assign orders.
We also use it to meet client and prime-contractor requirements, such as background checks, badging and site rules, and to schedule, perform and deliver Services, including handling site access and safety. We use it to generate payout statements, pay pilots, invoice clients, and keep accounting and tax records, including IRS Form 1099 reporting.
In addition, we use personal information to send required notifications and, where you have not opted out, updates and marketing. We use it to run the automated and AI-assisted tools described in Section 4, and to improve our Services, websites and Platform, including through de-identified or aggregated data. Finally, we use it to detect and prevent fraud, misuse and security incidents, enforce our agreements, and comply with legal obligations.
We use software, including AI tools from our service providers, to help run operations: for example, to sort and summarize emails and meeting notes, check documents, prepare draft invoices and payout statements, and flag issues for review. People at Skye Link review and approve decisions about payment, invoicing, document approval and account access. We do not allow our service providers to use client data, deliverables or pilot records to train their general AI models.
We do not sell personal information. We share it only as follows:
Service providers. We share information with service providers who build, host and operate our websites and Platform, or who provide payment processing (currently Bill.com), accounting (QuickBooks), email and workspace tools, CRM and marketing, analytics, transcription and AI-assisted processing, text-message and notification delivery, security, and IT services. They may use the information only to provide services to us.
Clients. Clients receive their deliverables. They also receive pilot names and contact details, but only as needed for site access and safety.
Clients’ prime contractors. When a project requires it, we share information with a client’s prime contractor, for example to confirm that a pilot has met background-check or site requirements.
Pilots. Pilots receive the site, contact and order details they need to perform an order.
The public. We make information public only for pilot directory details a pilot has agreed to publish.
Affiliates. Skye Link, Inc. and Skye Link Drones LLC share information with each other to provide the Services.
Legal and safety. We share information when required by law, subpoena or court order, or when needed to protect rights, property or safety, investigate fraud or security issues, or enforce our agreements.
Business transfers. We may share information in a merger, acquisition, financing, reorganization, sale of assets or similar event.
With your consent. We share information when you consent or direct us to.
We send text messages only to people who opt in. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share mobile numbers or text-messaging opt-in data with third parties for their own marketing; service providers that deliver our texts receive them only to do so.
We use session cookies, which help our sites work during a visit, and persistent cookies, which remember preferences and help us understand repeat use. We use analytics tools such as Google Analytics to understand website performance. Most browsers let you block or delete cookies; doing so may affect how the websites and Platform work.
Some browsers send “Do Not Track” signals. Because there is no consistent industry standard for them, our sites may not respond to them.
Pilots enter bank details directly in our payment provider’s system (currently Bill.com). The Platform does not store full bank account numbers. Taxpayer identification numbers from W-9s are stored with restricted access and used only for payment, tax reporting and verification. Clients are invoiced from our accounting system; we do not store client card numbers on the Platform.
We keep personal information as long as your account is active and as long as needed afterward for the purposes in this Policy.
Deliverables stay downloadable in the client portal for 12 months after delivery, and paid deliverables stay available for 30 days after a client account closes. W-9s, payout statements, invoices and payment records are kept for the periods tax and accounting law requires. Background-check results and other order-specific clearances are kept only as long as the order or client requirement needs them, unless the law requires longer. Call and meeting recordings and transcripts are kept only as long as needed for the records and follow-up they were made for. Terms acceptance records are kept for as long as the related account or agreement may need to be proven.
When information is no longer needed, we securely delete it or de-identify it.
We use reasonable administrative, technical and physical safeguards, including role-based access to the Platform. No system is perfectly secure. If a security breach affects your personal information, we will notify you as North Carolina and other applicable law requires. Report suspected unauthorized access to support@skyelink.org.
To stop marketing emails, use the unsubscribe link in any marketing email. To stop text messages, reply STOP to any text.
You can adjust optional Platform notifications in your account’s notification settings. Required notifications (security alerts, order notices, document-expiration reminders, payout statements, delivery notices, invoices and Terms changes) cannot be turned off while your account is active.
You may ask us not to record a call or meeting. If you are a pilot with a public profile, you may ask us to change or remove the details shown in our pilot directory.
You can update your profile and pilot documents in the Platform, or contact us to request access to, correction of, or deletion of your personal information. We may keep information we must retain for legal, tax or contract reasons. You can manage cookies through your browser settings.
Depending on where you live, you may have rights to access, correct, delete or limit the use of your personal information. To make a request, contact us using Section 16. We will verify your identity and respond as applicable law requires.
Our websites and Platform are intended for adults. Platform accounts require users to be at least 18. We do not knowingly collect personal information from anyone under 18, and we will delete it if we learn we have. Aerial data captured at schools or other sites can incidentally include minors; we handle it as described in Section 2C.
We operate in the United States. If you access our websites or Platform from elsewhere, your information will be transferred to, processed and stored in the United States.
We may update this Privacy Policy. For a material change, we will post the new version and notify Platform users by email and in the Platform at least 15 days before it takes effect, as our Terms of Service describe. Changes needed for legal or security reasons may take effect sooner.You may choose not to provide certain information, but that may limit your ability to use parts of the Website or request certain services. You may also opt out of promotional emails by using the unsubscribe link in those emails, request updates or corrections to certain personal information, request deletion of certain information subject to legal and operational requirements, or disable cookies through your browser settings.
Privacy questions and requests:
Jonnel Latham, Company Administrator, contact@skyelink.org
Mail: Skye Link, Attn: Privacy / Company Administration, 520 Elliot Street, Suite 500, Charlotte, NC 28202
Security concerns: support@skyelink.org
Your operating partner for managed drone data solutions, serving solar, utility, construction, engineering and commercial real estate teams nationwide.Visit skyelink.org
520 Elliot St, Suite 500, Charlotte, NC 28202
(704) 594-5177
contact@skyelink.org
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